Terms of Service
Last updated: 30 July 2026
1. Acceptance
By creating an account, purchasing a plan, or using the Service professionally, you agree to these Terms. If you act for an organization, you confirm that you can bind it. “Customer” or “you” means that organization or professional user.
You must be at least 18 and legally able to enter into these Terms. People who merely join or interact with a queue operated by a Customer are not Customers under these Terms; their relationship is with the Customer operating the queue.
2. QRQ’s role
QRQ provides virtual queue-management technology. We do not operate the Customer’s business or provide services offered through its queues.
The Customer controls and is responsible for its queues, staff, content, visitor communications, operations, and relationship with visitors, including applicable notices and disputes.
QRQ is not an emergency service or the sole means for critical communications. Queue positions, waiting-time estimates, and notifications may change or be delayed.
3. Customer content and data
The Customer retains its rights in information, branding, queue configurations, visitor information, and materials processed through the Service (“Customer Data”). The Customer grants QRQ a non-exclusive, worldwide, royalty-free right to process and use Customer Data as reasonably necessary to operate, secure, support, and improve the Service, comply with law, and enforce these Terms.
The Customer must have rights, notices, consents, and lawful bases needed to use Customer Data and send communications through QRQ. Our handling of personal data is described in our Privacy Policy.
Unless supported by QRQ or agreed in writing, the Service must not store medical records, full payment-card details, government identifiers, biometric templates, authentication secrets, or similarly sensitive information.
4. Acceptable and fair use
The Customer must use the Service lawfully and must not misuse it, compromise its security, interfere with others, send spam, introduce malware, bypass restrictions, burden the Service through unsupported automation, infringe another person’s rights, or reverse engineer, resell, or sublicense the Service without permission.
Our Fair Use Policy forms part of these Terms. We may investigate suspected violations and take steps to protect QRQ, the Service, visitors, and other customers.
5. Paid plans
Paid subscriptions are charged in advance and renew automatically for the billing period shown at purchase until cancelled. The Customer authorizes QRQ and its payment providers to charge applicable fees and taxes to the selected payment method.
Payments are non-refundable except where required by law, agreed in writing, or otherwise decided by QRQ. Cancelling prevents future renewals but does not normally produce a refund for the current period.
We may change our prices. Existing paid Customers will receive reasonable advance notice, and the new price will apply from a later renewal. A Customer that does not accept the new price may cancel before that renewal.
6. Changes and availability
We may add, modify, limit, suspend, replace, or discontinue any part of the Service or any plan. Where practical, we will give reasonable notice of a material reduction to a paid plan’s core functionality. Security, legal, technical, or urgent changes may take effect without notice.
Deployments and updates may occasionally cause errors, changed behavior, delays, data loss, or temporary disruption. We do not promise that the Service will always be available, uninterrupted, or error-free. No uptime, support-response, or service-level commitment applies unless expressly agreed in writing.
The Service may connect with third-party services. QRQ is not responsible for their availability, security, changes, charges, acts, omissions, or message delivery.
7. Intellectual property
QRQ and its licensors own the Service and its software, design, interfaces, trademarks, and technology. While the Customer complies with these Terms, it receives a limited, non-exclusive, non-transferable, revocable right to use the Service for professional purposes. QRQ may use feedback without restriction or compensation, but does not own Customer Data.
8. Disclaimer
To the fullest extent permitted by law, the Service is provided on an “as is” and “as available” basis, without express, implied, or statutory warranties. We do not warrant that the Service will meet every requirement, work with every system, preserve all data, prevent every unauthorized access event, deliver every notification, or be uninterrupted, secure, accurate, or error-free.
No advice, support response, roadmap, or other communication creates a warranty unless expressly included in a written agreement signed by QRQ.
9. Liability and indemnity
To the fullest extent permitted by law, QRQ and its directors, employees, contractors, affiliates, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, or for lost profits, revenue, business, opportunity, goodwill, reputation, anticipated savings, or data.
For a Customer using a free plan or free Service, QRQ’s total aggregate liability arising from the Service or these Terms is €0, to the fullest extent permitted by law. For a Customer using a paid plan, QRQ’s total aggregate liability will not exceed the fees actually paid to QRQ for the affected Service during the 12 months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
To the extent permitted by law, the Customer will indemnify QRQ against third-party claims, penalties, and reasonable legal costs arising from its queues, content, communications, Customer Data, unlawful conduct, misuse, or breach of these Terms.
10. Suspension and termination
The Customer may stop using the Service and cancel future renewal at any time. QRQ may limit, suspend, or terminate access for breach, non-payment, misuse, security or legal risk, harm to QRQ or others, or other reasonable operational reasons. We may act without advance notice in urgent cases and may discontinue the Service or any plan.
The Customer is responsible for exporting any Customer Data it wishes to keep. After access ends, QRQ may delete Customer Data and has no obligation to retain it, subject to applicable law or a separate written agreement. Fees already paid are not refundable except where required by law or decided by QRQ.
11. Changes to these Terms and general provisions
We may change these Terms at any time. Where practical, we will communicate material changes through the Service, by email, or by another reasonable method. Continued use after the effective date means the Customer accepts the updated Terms; otherwise, the Customer must stop using the Service.
These Terms are governed by Portuguese law. The courts with territorial jurisdiction over QRQ’s registered office have exclusive jurisdiction, except where mandatory law requires otherwise.
These Terms, our policies, applicable plan details, and any separate written agreement form the agreement concerning the Service. A signed agreement prevails only where it expressly overrides these Terms. If a provision is unenforceable, the remainder stays in effect; failure to enforce a provision is not a waiver. The Customer may not assign these Terms without our consent, while QRQ may assign them to an affiliate or business successor. QRQ is not responsible for events beyond its reasonable control.
12. Contact
QRQ, LDA
NIPC 518816516
Portugal
Email: inbox@qrq.app